BuuPass Terms and Conditions

Kindly read BuuPass Terms and Conditions & Privacy Policies before confirming payment on BuuPass platform. By checking the box, you agree to accept, without limitation or qualification, all the terms and conditions of BuuPass listed below.

General

  • Traveler must at least be 18 years old and capable to legally enter into a binding contract to make payment for bus ticket on the BuuPass website.
  • Bus companies or operators are independent contractors that are not agents or employees of BuuPass Kenya Limited. BuuPass does not assume any liability for any acts, errors, omissions, representations, breaches or negligence of any bus company or for any personal injuries, death, property damage or loss, inconvenience, mental distress caused by the bus operators (suppliers).
  • All terms and conditions issued on the BuuPass website are subjected to amendment without notice.
  • All contents from of the bus operator (“supplier”) may be published on BuuPass booking site in good faith. However, BuuPass may not follow up with the bus operators (suppliers) to check the accuracy of information provided by the bus operators. BuuPass will correct errors and omissions of contents upon learning them. BuuPass reserves the right to cancel a ticket, without a penalty to you (the traveler), if any error or omission leads to material or unreasonable outcome.
  • Information provided on contact number of bus company, mapping of offices and distances are only for informational purposes and is not a guarantee or warrantee of any kind by BuuPass. We do our best to update information as quickly as possible to reflect any error. Kindly contact BuuPass or bus operator directly if you have any concern.

Ticket policies

  • Tickets are non-refundable and non-transferable. The purchased tickets can ONLY be used on the stated date and time. BuuPass does not compensate for lost or stolen bus tickets. We encourage our customers to keep their tickets securely.
  • Resale of BuuPass ticket to a third party is a criminal offence and shall be prosecuted.
  • BuuPass does not allow customers to reserve tickets. Payment has to be made for bus ticket to be issued.
  • Bus fares vary with individual bus operator AND with specific travel classes as categorized by the bus operator. The customer has the right to choose any ticket price.
  • A ticket upgrade or downgrade to a different travel class for each bus operator can be offered if the customer accepts to bear additional charge. Please contact your bus operator or BuuPass if you need assistance.
  • Ticket prices and discounts are ONLY valid the scheduled date and time.
  • Customers may bear additional ticket charges such as taxes, currency change and any other cost arising from ticket sale at the time of purchase.
  • Fares are payable in local currency. Use of bank cards or any platform of payment using foreign currency is subjected to relevant exchange rate at the time of purchase as determined by BuuPass.
  • BuuPass has the right to deduct money from travelers’ M-Pesa account, bank card or any platform of payment upon your offer to purchase bus ticket under the terms and conditions of BuuPass.

Bus ticket change and refund policies

  • BuuPass reserves the right to refund your payment in the event of clerical or technical errors.
  • Discounted fares are not refundable.
  • BuuPass may offer ticket cancellation or refund of fares if it is in accordance with the terms and conditions of the bus company from which the bus operator purchased the ticket. Please read terms and conditions of ticket purchase from the website of your bus company. You can also call BuuPass to request for assistance. Our toll free number is 0800 722 956.
  • BuuPass and bus operators are not liable for travel schedules caused by technological breakdowns, road and weather conditions, disaster warnings and other factors beyond the control of the bus company. However, BuuPass and the bus operator will work closely to make sure the customer is quickly provided with alternative arrangement. Our goal is to give each and every customer the best travel experience.
  • The bus operators are independent contractors. BuuPass does not take responsibility of any delayed departure, missed connections, substitution of service or accommodations, termination of service, changes in fares and rates, and/or cancellation of double booking of reservation by the bus operator (supplier).

Bus ticket printing and issuance

  • Customers must print their tickets at the bus terminal on the day of travel 30 minutes before time scheduled departure time. The ticket issued is subject to terms and conditions stated by the bus operator.
  • Customers MUST present the BuuPass ticket text confirmation and valid photo identity card for the bust operator’s staff to print the ticket. BuuPass will NOT bear responsibility for customer’s negligence to present photo ID or text confirmation that validate their purchase of ticket using the BuuPass platform.
  • You will not travel if the name on the BuuPass ticket text confirmation does not match the name on the photo identity card you have presented.
  • You are responsible for providing BuuPass with accurate information when booking bus ticket. Please contact BuuPass or the bus operator immediately if you have realized you must change the information provided after booking bus ticket.
  • Customers travelling internationally are required to show the necessary valid travel documents prior to boarding the bus and to the immigration officials at the entry point of the other country.

Bus ticket printing and issuance

  • Customers must print their tickets at the bus terminal on the day of travel 30 minutes before time scheduled departure time. The ticket issued is subject to terms and conditions stated by the bus operator.
  • Customers MUST present the BuuPass ticket text confirmation and valid photo identity card for the bust operator’s staff to print the ticket. BuuPass will NOT bear responsibility for customer’s negligence to present photo ID or text confirmation that validate their purchase of ticket using the BuuPass platform.
  • You will not travel if the name on the BuuPass ticket text confirmation does not match the name on the photo identity card you have presented.
  • You are responsible for providing BuuPass with accurate information when booking bus ticket. Please contact BuuPass or the bus operator immediately if you have realized you must change the information provided after booking bus ticket.
  • Customers travelling internationally are required to show the necessary valid travel documents prior to boarding the bus and to the immigration officials at the entry point of the other country.

Bus ticket printing and issuance

  • Customers must print their tickets at the bus terminal on the day of travel 30 minutes before time scheduled departure time. The ticket issued is subject to terms and conditions stated by the bus operator.
  • Customers MUST present the BuuPass ticket text confirmation and valid photo identity card for the bust operator’s staff to print the ticket. BuuPass will NOT bear responsibility for customer’s negligence to present photo ID or text confirmation that validate their purchase of ticket using the BuuPass platform.
  • You will not travel if the name on the BuuPass ticket text confirmation does not match the name on the photo identity card you have presented.
  • You are responsible for providing BuuPass with accurate information when booking bus ticket. Please contact BuuPass or the bus operator immediately if you have realized you must change the information provided after booking bus ticket.
  • Customers travelling internationally are required to show the necessary valid travel documents prior to boarding the bus and to the immigration officials at the entry point of the other country.

Special accommodation and priority seating

  • Priority seating will be given to people with special needs without discrimination based on tribe, race, religion, health status or any form of discrimination.
  • Customers travelling with wheeled mobility or special assistance methods are required inform the bus staff in advance so that their needs can be properly addressed. Please note that each bus limited accommodation for mobility devices. Please contact the bus operator or BuuPass and any of us will quickly address your concerns because we want to serve you in the best way possible.

Smoking is prohibited when travelling with any bus operator

Loyalty reward points

BuuPass offers reward points for all our customers. The points are awarded within a week from the day of travel date based on online or offline purchase of ticket. Please contact BuuPass immediately if you have not received your loyalty reward points after one week from your scheduled day of travel. We help you save money the next time you travel. Please visit our website to learn more about how you can enroll for BuuPass loyalty points. However, kindly note the following points about our loyalty program

  • BuuPass loyalty points is independent from the bus operators. You can redeem the points on BuuPass platform but not directly with the bus operator. Bus operators do not answer any questions relating to BuuPass loyalty reward points. Please contact BuuPass directly.
  • BuuPass points are limited to purchase of bus tickets to the registered user. The points are not transferrable.
  • We do not allow complimentary payment. You can only redeem points to purchase bus tickets if the number of points is equal to or exceed the number of points required to match that ticket. You cannot add money to supplement inadequate number of points in order to buy bus tickets.
  • You can also enroll for BuuPass loyalty points as a team. You have to indicate that you are enrolling as a team when registering for BuuPass loyalty points.

Privacy and conditions of using BuuPass website

  • By using BuuPass website, you agree to be immediately legally bound by BuuPass terms and conditions. Kindly do not continue using this website if you do not agree with terms and conditions of BuuPass.
  • You agree not to use contents on BuuPass website in any form of communication for personal or commercial use.
  • You agree to be subjected to appropriate legal punishment upon violating any privacy policies or terms and conditions written on the BuuPass website.