1.1 This Website Privacy Policy explains what information we collect from you when you use our Site, how we keep and use that information, and how safeguard your privacy.

1.2 References in this Website Privacy Policy to the Site means www.buupass.com and all associated web pages including USSD platforms.

1.3 You should read this Privacy Policy carefully before using the Site.

1.4 By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these terms and the documents referred to in them.

1.5 If you do not agree with or accept any of the terms of this Privacy Policy, you should stop using the Site immediately.

1.6 If you have any questions about the Site, please contact us by:

1.6.1 e-mail info@buupass.com. Email will be responded to Monday to Friday: 9:00 a.m. to 5:00 p.m. Please email us again if you do not receive after one week. You can also reach us on the telephone number below, or

1.6.2 telephone +254 715 763 362. Phone calls will be answered Monday to Friday: 9:00 a.m. to 5:00 p.m.

1.7 Your use of the Site means that you must also comply with our Acceptable Use Policy and our website terms of use, and all other terms applicable.

1.8 Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

2.1 We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and compete customer surveys or participate in competitions via our website, SMS campaigns, phone calls or interview surveys done by any of our staff, agents or consultants.

2.2 We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

2.3 The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:

  • a) your name, address and contact details
  • b) date of birth
  • c) bank account and payment details
  • d) details of any feedback you give us by phone, email, post or via social media
  • e) information about the services we provide to you
  • f) your account details, such as username, login details
  • g) your mobile telephone number and email address
  • h) your identity card or passport number

2.4 We use this personal information to:

  • a) verify your identity
  • b) provide goods and services to you
  • c) customise our website and its content to your particular preferences
  • d) notify you of any changes to our website or to our services that may affect you
  • e) improve our services

2.5 This website is not intended for use by children under the age of 18 and we do not knowingly collect or use personal information relating to children.

3.1 When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.

3.2 The legal bases we may rely on include:

  • a) consent: where you have given us clear consent for us to process your personal information for a specific purpose
  • b) contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
  • c) legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
  • d) legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
When Information Is collected What Information we ask for How and why we use your Information
When you access any platform of ours Phone number To send you drip SMS asking if you experienced any technical difficulty in using our services
When you visit any of our social media channels Name To send you follow-up message to assist you in using our platforms
When either our staff, agents or consultants contact you on phone, in person or through SMS to discuss services Personal details from cookies and information available on your social media pages To improve the quality of our services
When you book a ticket with us Contact details: Name, Phone number, ID/Passport Number, Personal Information: Nationality To book for you a ticket, communicate with you about your ticket, contact you in case of changes affecting your intended travel

4.1 For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

5.1 We routinely share personal information and contact details with the transportation company you have chosen to travel.

5.2 This data sharing enables us to book your travel ticket with the transportation company.

5.3 We will share personal information with law enforcement or other authorities if required by applicable law or upon receiving a court order.

5.4 We will not share your personal information with any other third party.

6. Whether information has to be provided by you, and if so why

We require you to provide personal data, for example name, address, phone number etc., to enable us to provide you with the ticket booking service. We will inform you at the point of collecting information from you whether you are required to provide the information to us.

7. Cookies and similar technologies

7.1 A cookie is a small text file which is placed onto your device (e.g. computer, smartphone, or other electronic device) when you use our website. We use cookies and other similar tracking technologies on our website and USSD platforms. These help us recognize you and your device and store some information about your preferences or past actions.

7.2 For further information on our use of cookies, please see at www.buupass.com.

8. Marketing

8.1 We would like to send you information about our products and services, competitions, and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS), or automated call.

8.2 You may ask us to stop sending marketing information at any time by:

  • a) contacting us at info@buupass.com
  • b) using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

8.3 It may take up to 14 working days for this to take place. Please contact us by email (info@buupass.com) or phone (+254 715 763 362) if we have not implemented your request to unsubscribe after fourteen (14) working days from the day you submitted your request to us. We will answer your emails and phone calls between Monday to Friday: 9:00 a.m. to 5:00 p.m.

9.1 Under this PRIVACY NOTICE and the Privacy and Data Protection Policy 2018 of Kenya, you have a number of important rights free of charge. In summary, those include rights to:

  • a) access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • b) require us to correct any mistakes in your information which we hold
  • c) require the erasure of personal information concerning you in certain situations
  • d) receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • e) object at any time to processing of personal information concerning you for direct marketing
  • f) object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • g) object in certain other situations to our continued processing of your personal information
  • h) otherwise restrict our processing of your personal information in certain circumstances

11.2 If you would like to exercise any of those rights, please:

a) email, call or write to us,

b) let us have enough information to identify you,

c) let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and

d) let us know the information to which your request relates.

10. Keeping your personal information secure

10.1 We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

10.2 We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

We hope that we can resolve any query or concern you raise about our use of your information. In case you experience any problem using our Site, please send an email to info@buupass.com, write to 7th Floor, Pinetree Plaza, Ngong Road, Kamburu Drive, Nairobi-Kenya, or call +254 715 763 362.

12. Changes to this website privacy policy

12.1 This website privacy policy was published on 1st January, 2019.

12.2 We may change this website privacy policy from time to time. When we do, we will inform you by posting the new policy on our website and provide a date for when the policy will start to apply to your use of the Site.

13.1 Please contact us if you have any questions about this privacy notice or the information we hold about you.

13.2 If you wish to contact us, please send an email to info@buupass.com, write to 7th Floor, Pinetree Plaza, Ngong Road, Kamburu Drive, Nairobi-Kenya, or call +254 715 763 362.